PRIVACY POLICY

Last Updated: July 17, 2026

Glow Roots Make is operated by BUTTKE QUANTUMSYNC LLC. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase from our website.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address.

Order and transaction information

• Products viewed or purchased;
• Order numbers;
• Purchase history;
• Payment status;
• Shipping and return information;
• Customer-service communications.

Payment information

Payments are processed by Shopify Payments or other authorized payment providers.

We generally do not directly store complete payment-card numbers or card security codes.

Device and usage information

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website;
• Approximate location;
• Cookie identifiers;
• Interactions with our website and advertising.

Information you voluntarily provide

We may collect information contained in reviews, surveys, forms, messages, support requests, promotions, or other communications.

2. How We Collect Information

We may collect personal information:

• Directly from you;
• Automatically through cookies and similar technologies;
• From Shopify and our service providers;
• From payment processors;
• From advertising and analytics partners;
• From shipping and fulfillment providers;
• From publicly available or legally permitted sources.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;
• Verify and authorize payments;
• Deliver products;
• Provide tracking information;
• Manage returns, exchanges, disputes, and refunds;
• Communicate with customers;
• Provide customer support;
• Detect and prevent fraud, abuse, and security threats;
• Maintain and improve our website;
• Personalize the shopping experience;
• Measure advertising and website performance;
• Send marketing communications where permitted;
• Comply with legal, tax, accounting, regulatory, and contractual obligations;
• Enforce our policies and protect our legal rights.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning;
• Remember customer preferences;
• Maintain shopping-cart and checkout functions;
• Analyze traffic and performance;
• Prevent fraud;
• Measure advertising effectiveness;
• Deliver relevant advertising where permitted.

Browser settings may allow you to block or delete cookies. Blocking certain cookies may prevent some website features from functioning properly.

5. How We Disclose Personal Information

We may disclose personal information to service providers that assist us with:

• Ecommerce hosting and checkout;
• Payment processing;
• Order fulfillment;
• Warehousing and shipping;
• Customer service;
• Email and communications;
• Analytics;
• Advertising and marketing;
• Fraud prevention;
• Information technology;
• Accounting, legal, and regulatory compliance.

We may also disclose information:

• To comply with applicable law, court orders, subpoenas, or governmental requests;
• To investigate fraud or security incidents;
• To enforce our agreements and policies;
• To protect customers, our business, or other persons;
• In connection with a merger, financing, acquisition, sale, reorganization, or transfer of business assets.

We do not disclose personal information in exchange for monetary payment. Certain advertising activities may, however, be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

6. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services.

Shopify may process customer information according to its own privacy practices and as necessary to provide its platform, checkout, fraud-prevention, and payment services.

7. Marketing Communications

Where permitted, we may send promotional emails or messages.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to orders, payments, deliveries, returns, or security matters.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services;
• Complete transactions;
• Maintain business and tax records;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements;
• Meet legal and regulatory requirements.

Retention periods vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying us of suspected unauthorized access.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a portable copy of certain information;
• Object to or restrict certain processing;
• Opt out of certain targeted advertising, sales, or sharing;
• Withdraw consent where processing is based on consent;
• Appeal a decision relating to a privacy request;
• Receive equal service without unlawful discrimination for exercising privacy rights.

To submit a request, email support@glowrootsmake.shop.

We may need to verify your identity before processing a request. Authorized agents may be required to provide proof of authorization.

Some information may be retained or exempt from deletion when necessary to complete transactions, prevent fraud, comply with law, or exercise legal rights.

11. International Data Transfers

Our business and service providers may process information in countries other than the country where the customer resides.

Those countries may have data-protection laws that differ from local laws. Where required, we use legally recognized safeguards for international transfers.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and delete it where required.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third parties. Customers should review the privacy policies of any third-party websites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements.

The revised version will be posted on our website with an updated revision date.

15. Contact

Privacy-related requests may be directed to:

Glow Roots Make
Operated by BUTTKE QUANTUMSYNC LLC
Email: support@glowrootsmake.shop
Mailing address: 800 Vine Street, Mount Sterling, KY 40353, United States